change to our service operations
COVID-19 (Coronavirus) outbreak - What you need to know when booking a service visit with Zip Water
With Coronavirus (COVID-19) impacting all of us and the advice changing daily, it’s more important than ever to support each other – TOGETHER WE CAN GET THROUGH THIS.
Right now we need to put our emergency services and our most vulnerable customers first, so we have taken the decision to prioritise attending to products that are installed in hospitals, police stations and other emergency services, to support our front line key workers and in particular the doctors and nurses who are working so very hard at keeping us all safe.
It may take us longer to get to some customers and we are really sorry about this. We promise that we are working hard to get to everyone as soon as possible.
As always, your safety and the safety of our employees are the most important things to us, and we are monitoring the situation daily. Please do keep an eye on our portal for the latest information regarding Coronovirus.
In the meantime, please continue to contact us. As you can imagine, we are experiencing a high volume of calls right now and our customer experience team are focussing on helping vulnerable customers and dealing with emergencies first. To help us manage this volume, here is a list of useful guides to help with your drinking water appliance.
Guidance on what to do with your drinking water appliance if your office is temporarily closing
We recognise that with offices temporarily closing across the country, you may want some guidance on what to do with your drinking water appliance; how to isolate it and what to do after temporary periods of non-activity. We have created these handy guides below, however if you need further assistance, please contact us.
For HydroTap guidance, click here
For HydroBoil guidance, click here
For HydroChill guidance, click here
The best way to contact us
To request an engineer visit, please click here
firstname.lastname@example.org to place an order
email@example.com to discuss our HydroCare plans
firstname.lastname@example.org to contact our finance team
Thank you so much for your patience and understanding during these difficult times.
Please stay safe everyone.
*such as but not limited to, installations, planned service, cosmetic repairs.