Terms of Business

For additional information, call Zip Customer Care on 0345 6 005 005. 

Trading Terms 

Terms of payment are nett cash, thirty days, except by prior arrangement. 

Returned Goods 

We do not give refunds if you simply change your mind or make an incorrect selection. A handling fee of 20% of the original purchase value will be charged on all returned goods except by prior arrangement. The cost of freight on returned goods will also be charged except by prior arrangement. Goods cannot be returned at all once installed unless proven to be faulty at dispatch. Should your product require maintenance at any stage during its life please contact us on 0845 6 005 005 for landline calls, or 0345 6 005 005 for mobile calls. 

Address for returns in the UK:

Zip Water
Trafalgar House
Rash's Green
Dereham
Norfolk
NR19 1JG.

Change without Notice 

Zip has a policy of continuous product development and improvement. Therefore changes to specifications and prices may be made without prior notice. Products may not be exactly as depicted. 

Technical Details 

For technical product information, or information on compliance please refer to Product Data Sheets, Product literature, or contact our Technical department on 0345 6 005 005.

Delivery Charges 

Orders of Zip spare parts under £50 net, will incur a £5 (excluding VAT) small order charge. 

Orders of Zip products under £500 net, will incur a £10 (excluding VAT) small order charge. 

Trade Prices 

All prices quoted for the distribution of Zip products, spare parts or other services are exclusive of VAT.