How to use your HydroTap
Ready. Steady. Flow
Quick links for HydroCare owners
Register your HydroTap
Gain expert advice and support, as well as exclusive offers by registering your HydroTap. Simply access the QR code in your command centre menu or register online now.
Discover just what HydroTap can do…
Explore the endless possibilities of HydroTap. Watch a quick video to see what it can do - from what the buttons mean to simple settings to adjust on the command centre. Even the cups feel smug.
Master your command centre
Discover how to make your HydroTap truly yours. Watch our step-by-step guide to master your command centre. From enabling energy-saving mode to adjusting temperature settings and dispensing times.
Changing your Filter and C02
Keep enjoying pure, great-tasting water with ease. We recommend replacing your filter when your system flashes a reminder or every 12 months—whichever comes first.
If you have a sparkling unit, your G5 command centre will also let you know when it's time to top up your CO2 gas.
You can conveniently order genuine Zip Water filters and CO2 replacement cartridges online, with easy DIY how-to videos to guide you through every step.
Prefer a professional touch? Our expert service technicians are always available for filter and CO2 replacements (service fees apply).
An all-in-one system deserves an all-in-one service
Across installation, servicing and maintenance, we have a dedicated team on hand to help you at every touch point. Our highly skilled team of engineers and technicians are here to ensure your HydroTap delivers the perfect pour from its first drop, till its last.
From filter and C02 changes, proactive maintenance and repairs, our expert service is only a click away.
HydroCare service plans
For ultimate peace of mind, Zip Water offers professional regular maintenance of your system with a comprehensive range of HydroCare packages covering every maintenance requirement, actioned by our certified service technicians.
With everything you need to enjoy pure-tasting water, HydroCare ensures your HydroTap not only remains in perfect condition but operates at peak performance.
Only deal with the real deal
We take pride in our customer satisfaction. 80% of customers have rated our Zip Water service technicians 9 or 10 Out Of 10, demonstrating that we deliver a high standard of satisfaction as standard.
Our specialists are waiting to help you find the perfect HydroTap for your home.