Warranty Policy
For Zip Water products and services
How long is my warranty?
The start date of your period is based on the latest of the following: 1. Date of manufacture, 2. Proof of purchase, 3. Date of first installation if completed by Zip Water.
**Tank and cylinders are warrantied for extended periods if the service regime is carried out in accordance with the requirements set out in the Maintenance section of the Installation Instruction by a competent person or a Zip approved provider.
If your Zip Goods or Services are not specifically mentioned above, the Warranty set out in the Terms and Conditions Clause 5 apply only on the day of delivery to the customer (save where Zip is required by applicable law to provide a more extensive Warranty).
Warranty Policies
Product Warranty
All of our products come with a warranty. View our warranty policy for full details.
Download Warranty Policy
Spares Warranty
Spare parts are warrantied for 12 months where fitted to the manufacturer’s instructions and specifications and subject to the Terms and Conditions.
Download Warranty Policy
Service Warranty
If you are a HydroCare Service Plan subscriber, please refer to the HydroCare Terms and Conditions for information on applicable warranties and warranty periods for HydroCare Services.
Download HydroCare Terms and Conditions
Need assistance with your warranty?
Simply call our Customer Success team on 03456 005 005
Read our Warranty Policy in conjunction with our Standard Terms and Conditions for full details:
Service work
Ad hoc Repairs by Zip Water are covered under Warranty for 30 days in relation to the original fault only.
If you are a HydroCare Service Plan subscriber please refer to the HydroCare Terms and Conditions for information on applicable warranties and warranty periods for HydroCare Services.
