Warranty Policy

The Zip product that you have chosen is precision-built from the finest materials available and should give many years of trouble free service

Certain warranties can be implied by law into your contract with Zip. The warranty provided below is additional to these implied warranties and nothing set out below shall limit your statutory rights or rights of law.

Zip Heaters (UK) Ltd warrants that, should any part fail within the stipulated period relevant to the product purchased, that part will be replaced or repaired free of charge by Zip, or its Distributor or Service Provider, except as set out below, provided that the product is installed and used strictly in accordance with the instructions supplied and that failure is not due to accident, misuse, abuse, unsuitable water conditions, or to any alteration, modification or repair by any party not expressly nominated by Zip.
Warranty periods:


1 year

2 year

3 year

5 year

10 year

HydroTap G4 - Commercial










HydroTap G4 - Residential










Mixer Tap










Hydroboil plus

























Chill fountain





Wall fountain





Aquapoint 5-15L





Varipoint 10-15L










Aquapoint 30-100L















InLine ES





InLine CEX





InLine DBX





InLine DEX
















This warranty does not cover damage resulting from non-operation of the product or consequential damage to any other goods, furnishings or property.
No warranty applies to the life of any filtration cartridge installed with the appliance as cartridge life may vary according to water quality and the rate of water consumption.
Zip's residential products are designed specifically for use in a residential location. Inappropriate installations, such as in a commercial environment, will invalidate the warranty.
Zip does not exclude, restrict or modify any liability that cannot be excluded, restricted or modified or which cannot, except to a limited extent, be excluded, restricted or modified as between the owner or user and Zip under the laws applicable.

Furthermore, this warranty does not displace any statutory warranty, but, to the extent to which Zip is entitled to do so, the liability of Zip under statutory warranty will be limited at Zip's option to the replacement of the product or supply of equivalent product, the payment of the cost or replacing the having the product repaired or the repair of the product.