Zip Assist™

It is widely accepted that the growing global trend of utilising smart, connected equipment helps businesses reduce costs and improve efficiencies. Connecting a HydroTap to Zip Assist allows owners and facility managers to easily and securely monitor the health and performance of, or to make changes to the functional settings on their Zip HydroTaps installed across multiple buildings and sites from any device anywhere in the world!

Zip Assist is only compatible with Zip HydroTap G4 models and can be retro-fitted to products in existing installations.

View the HydroTap Range

Getting Started

It couldn’t be easier, all you need to do is answer these three questions and if you’re not sure put us in contact with your I.T. department and we’ll figure it out for you!

  1. Is there an OK Wi-Fi signal where the HydroTap has been installed? All you need is a couple of Wi-Fi indicator bars on your smartphone when logged into the network when it is held next to the HydroTap
  2. What type of security is the Wi-Fi network using e.g. WPA/WPA2 or WEP
  3. Do you use a proxy server?

The Wi-Fi chip is covered by a standard 24 month warranty when retrofitted or the full HydroTap product warranty when installed in a new product. Terms and conditions apply see our Warranty Policy for full details.

Warranty Policy

Wi-Fi, Cloud Based and Optimised for Desktop, Tablet and Mobile

Connect your HydroTaps to the cloud via Wi-Fi and access all information remotely using a web browser. Performance data is collected and messages are sent to and from the HydroTap via user adjusted periodic updates to the cloud database. A web application which uses a secure SSL link to the cloud based server can be used to log-in and view data and change settings and being a web base application means there is no installation of data cables or software necessary. Zip Assist is cross platform ready and is viewable easily and securely from any device anywhere in the word!

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Private and Secure

When a HydroTap communicates with the ZipAssist server it utilises an industry standard SSL/TSL protocol and AES encryption to ensure a secure connection is made.

The registration process involves entering an interim connection key generated by the HydroTap into the ZipAssist management page. Following registration of the HydroTap to the server all future communications utilise unique IDs to identify specific HydroTaps adding another layer of security by allowing the server to know which HydroTap it is communicating with at any one time.

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Asset Management

Zip Assist houses all your HydroTaps in one easy to manage platform with all of the corresponding information including location information e.g. group, building name, level, location, serial number and model number. The unique advanced dashboard lets you quickly view the status of or make changes to functional settings of HydroTaps installed across multiple buildings and sites from any device anywhere in the world!

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Preventative Maintenance Management

Scheduled preventative maintenance is crucial to maximising the longevity of your Zip HydroTap. Zip Assist helps you to understand how your HydroTaps are used, allowing you to forecast when filters will require changing or scheduling planned maintenance for low usage times during the day helping to improve your level of service, streamline consumables purchasing and minimise disruption.

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Receive Email Notifications and Alerts

Zip Assist has a notifications page where user details can be entered allowing users to receive emails based on system faults, system alerts or filter life alerts with notifications able to be scheduled to send instantly, daily, or weekly. Filter life alerts can also be scheduled to send once a HydroTap’s filter falls below a user defined threshold. Engage Zip as your service provider and you can also set permission to send alerts and notifications directly to the Zip service department helping to improve the level of service we deliver to our clients through improved fault identification, response time and first time fix rate.

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Our powerful reporting tools have the flexibility to be custom filtered based on criteria such as energy consumption, usage patterns and water usage. Reports can be run at any time and generate easy to read charts or graphs for intuitive data analysis. These reports help HydroTap owners and facilities managers reduce running costs by being able to customise the times individual HydroTaps turn on or off during the day. Employee wellness and productivity are closely linked to hydration and monitoring water consumption allows you to gain insight into just how hydrated your employees are and might just inspire you to create initiatives that increase water consumption.

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Shared Access

There are 2 types of logins: This allows an owner to have the HydroTaps managed by themselves or through single or multiple facility managers who may be managing multiple client sites.

Owner - HydroTaps can only be registered through an owner account. They can be organised into groups and any group shared with a facility manager who has a “facility manager account” (the owner can choose to ‘un-share’ the group from the facility manager at any time).
Facility Manager - They can have multiple groups (even from different owners) shared with them, once shared they can view and edit all information.
Zip Service Department – Upon registration owners can choose whether to provide Zip with access to remotely view and or access their HydroTaps helping improve our level of service delivery (the owner can choose to revoke this permission from Zip at any time).

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Click on the link below and register your HydroTap today!

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